Legal

Terms & Conditions

We-Du Car Rental is committed to a transparent rental experience. Select any topic on the left to read the full details. By signing the rental agreement you confirm that you have read, understood, and agreed to all conditions on this page.

Terms & Conditions Overview

This page outlines the full rental terms for We-Du Car Rental Aruba. It covers everything from who is authorised to drive the vehicle, what your insurance covers and what it does not, to fuel policy, damage charges, and what to do in case of an accident.

All renters are required to read and agree to these conditions before signing the rental agreement. Key sections to pay attention to include Insurance (CDW), Insurance Exclusions, and Off-Road & Sand — these contain the most important rules that affect your liability during the rental period.

Select any topic from the menu on the left to read the full details for that section.

Authorised Drivers

Only the customer named in the rental agreement is authorised to drive the vehicle, along with any additional driver(s) explicitly listed in the agreement. No other person may operate the vehicle under any circumstances.

⚠️ Important If an accident occurs and the driver is not named in the agreement, the insurance becomes invalid and the customer is fully responsible for all direct and indirect losses.

Insurance — CDW

Liability insurance is always included in the standard rates. The CDW (Collision Damage Waiver) is optional and limits your personal liability for vehicle damage. If you decline it, you are responsible for the full cost of any damage.

By accepting the CDW you limit your liability to:

Deductible amounts Economic, Compact, Mid-Size & Full-Size — US $1,000.00
Vans & SUVs — US $1,500.00
Jeeps & Pick-Ups — US $3,000.00

If the renter is not at fault, liability depends on the third party's insurance. If that party is uninsured or cannot be held liable, the renter remains liable up to their deductible amount. Full written coverage details are provided at the time of signing.

CDW Daily & Weekly Rates (incl. taxes)

VehicleDailyWeekly
Economic / Compact / Mid-Size$11.00$77.00
Full Size / Pick Up / MPV$16.50$115.50
SUV / VAN$22.00$154.00
Jeep$27.50$192.50

Included with every rental

✔  Free unlimited mileage  ·  ✔  Free airport shuttle
✔  Free hotel pick-up & return  ·  ✔  Free road map
✔  Child seat rental (on request)

Insurance Exclusions

The CDW does not cover the following situations regardless of fault. In any of these cases the customer bears full financial responsibility for all damage and associated costs.

Single-vehicle ("one way") accidents  ·  Driving under the influence of alcohol or drugs  ·  Speeding  ·  Damage from rocks or stones  ·  Damage in parking lots  ·  Off-road driving  ·  Third party damages exceeding US $50,000.00

Damage Charges

Fixed charges apply for damaged, lost, or missing items. Additional labour charges may apply. Items marked "dealer price" are invoiced at the current dealer rate at the time of loss.

ItemCharge
Gas capUS $35.00
Hub capUS $40.00
Wheel wrenchUS $40.00
JackUS $95.00
Jack handleUS $30.00
AntennaUS $50.00
RadioDealer price
Rims / TyresDealer price
Key with chip (lost)Dealer price
Key without chip (lost)US $125.00
Jeep full topUS $1,000.00
BatteryUS $175.00
License plateUS $50.00
Car sticker removal (each)US $70.00
Excessive cleaningUS $150.00

Off-Road & White Sand

Off-road and white sand driving is strictly prohibited. Any damage resulting from off-road use is entirely the customer's responsibility, including towing costs. Towing fees start at US $500.00 up to US $1,000.00 and are payable directly to the towing company at the time of service.

Jeep Tops

Jeep tops must be closed when it rains. Failure to do so can cause wet dashboard sensors to activate warning lights — the dealer reset cost is at the customer's expense. If vehicle seats become wet, an additional day's rental charge will be applied.

In Case of Accident

1. Call the police — 911 Report the accident immediately and obtain a report.

2. Credit card insurance — call your card issuer Obtain a claim number immediately. At-fault damages are charged to your card once the Survey Report is complete.

3. Call We-Du — +297 641-4399 Report the accident to our office as soon as possible.

4. Collect the other party's details Name · Licence plate · Insurance provider · Agent/officer name

Fuel Policy

The vehicle is provided with a set fuel level and must be returned at the same level. No refund is given if you return with more fuel than provided.

For each ⅛ of missing fuel (petrol or diesel) a charge of US $25.00 applies.

Taxes & Fees

All rental charges include Government tax and Airport fee. These are fully itemised on your rental agreement. No hidden charges are added after signing.

Road Service

All vehicles are equipped with a spare tyre, jack, and tools. In case of a locked key or flat tyre, use the contact below based on your licence plate prefix.

Plate starting with "V" — Call We-Du: +297 641-4399 Daytime: US $25.00  ·  Nighttime: US $40.00

Plate starting with "A" — Call: 191 Free of charge

Vehicle Return

Return the vehicle at the agreed time and location. Notify us of any changes during office hours at Tel. +297 641-4399.

Airport parking Notify us in advance. Leave the driver door unlocked, parking ticket under the driver seat, and US $5.00 for exit. Missing parking ticket: US $55.00 charge.

Cleaning

Vehicles must be returned in a reasonably clean condition. Eating in the vehicle is not permitted.

Excessive dirt — white sand, vomit, stains, or mud — incurs a cleaning fee of US $150.00.

Natural Pool

Driving to the Natural Pool is not permitted. Any vehicle damage is entirely at the customer's own expense. Towing fees start at US $500.00 up to US $1,000.00, payable directly to the towing company on the spot.

Customer Liability

The customer is always directly responsible to We-Du Car Rental for all damages, including water damage to convertible vehicles, and agrees to settle all costs before leaving the island. Declining the CDW or violating the rental agreement means full liability regardless of fault.

Maximum liability shall not exceed the full vehicle value at the time of loss, plus towing, storage, survey fees, and loss-of-use charges. We-Du is authorised to charge the customer's credit card for any outstanding amount at any time.

Weekends & Public Holidays

We-Du cannot provide damage quotations during weekends or public holidays. The customer will sign a credit card authorisation for an estimated amount. Full documentation is emailed once available and the card charged accordingly. Survey costs are billed separately.

Power of Attorney

The customer grants We-Du Car Rental the power of attorney to charge any credit card or company card held by the renter to cover outstanding damage costs. This authorisation is signed on the rental contract.